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UPS OFFICE AUTOMATION/COLLABORATION TOOLS
  Term Paper ID:34178
Essay Subject:
Examines the use of Microsoft Office products at UPS, including their advantages and disadvantages.... More...
3 Pages / 675 Words
3 sources, 3 Citations, MLA Format
$12.00

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Paper Abstract:
Examines the use of Microsoft Office products at UPS (United Parcel Service) including their advantages and disadvantages. Products include Microsoft Office, Word, Excel, PowerPoint. Purpose of the technology is to provide online tracking of shipments to customers.

Paper Introduction:
UPS Office Automation Collaboration Tools Introduction United Parcel Service UPS is one of the largest shipping companiesin the world and is dependent on technology to maintain its market shareand high level of customer service Recent technological innovations makeit possible for customers to track the progress of their shipments online for example and this apparently simple task has required that bar coding wireless devices and intricate field systems are in place In addition UPS has implemented both proprietary and commercially available software inits

Text of the Paper:
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UPS Office Automation/Collaboration Tools Introduction United Parcel Service (UPS) is one of the largest shipping companiesin the world, and is dependent on technology to maintain its market shareand high level of customer service. Works CitedHanft, Adam. Recent technological innovations makeit possible for customers to track the progress of their shipments online,for example, and this apparently simple task has required that bar coding,wireless devices and intricate field systems are in place. Ideally, the collaborative aspects ofthe products could be improved so that when data changes in an Excelspreadsheet referenced by other documents, those documents would alsochange, but that may be the case in the new version of Office. Those who review the document subsequent to this canthen see the previous reviewers' changes, and I can see all of the changes--as well as identify who made each change--after the reviews are complete.This makes it easy for people to review documents even when they arelocated across the country, and also eliminates some of the back and forththat typically accompanies the review of a large document (McLean 5). In addition,UPS has implemented both proprietary and commercially available software inits offices to increase productivity. PowerPoint easily integrates information from bothWord and Excel, and with the slide show option, it is possible to sendPowerPoint presentations to individuals who do not have PowerPointinstalled on their computers. "Grist: More Power than Point." Inc. Aside from the fact that Ican easily incorporate Excel charts and graphs in the Word documents, the"track changes" feature in Word is particularly helpful in this process. PowerPoint presentations are done for the most critical reports, andmay be delivered in a traditional conference setting, or may be posted onthe intranet, as well. "Office 2 3: Worth a Look." Computer Reseller News (Sep 29, 2 3): 1 . Randazzese. The key Office applications for me are Word, Excel and PowerPoint. A number of companies have set upguidelines regarding when PowerPoint is--and is not--appropriate in abusiness setting (Hanft n.p.). Supervisors, in particular, use theMicrosoft Office suite of products to create reports and presentationsbased on information from the field. At thispoint, there is no way to prevent changes to the source data, however, sothat if I have incorporated someone's work into my work, and they thenchange some of their information, my work is not automatically updated.Apparently, the newest version of Office helps eliminate this problem, butUPS has not implemented that version, yet (Morejon and Randazzese 1 ). One of the drawbacks to using PowerPoint,however, is that one can get overwhelmed with all of the "bells andwhistles"--such as transitions between slides or color schemes--and spend agreat deal of time developing an otherwise straightforward presentation.Also, PowerPoint can actually lengthen the time that it takes to presentinformation because of its format. This research considers theadvantages and disadvantages of this software. This preventsme having to duplicate the data entry that someone else has already done.Similarly, others can use my spreadsheets in their work, as well. (Aug 1, 2 3): n.p.McLean, Diana K. Iuse Excel to manage quantitative data, Word to write reports withnarratives that put the data into context, and PowerPoint to present theinformation to others in the organization. Analysis Because UPS is an international company, its employees are locatedthroughout the world in different time zones; this can make collaborationon documents difficult. Conclusion In general, the use of the company intranet and Microsoft Officeproducts increases the level of collaboration that is possible at UPS.Being able to distribute information quickly and have people make commentsor changes even when they are miles away can be helpful to generating themost accurate and relevant reports. When I prepare written reports, I typically have several individualsreview them both for content and readability. Ican post the document to be reviewed on the company intranet, and thepeople I want to review it can retrieve it, make their changes, and put itback on the intranet. The company intranet has helped alleviate this problem bymaking it possible to access documents remotely for viewing andmodification. "Mark Changes in Shared Documents." Essential Assistant, 16 (Jan 2 3): 5-6.Morejon, Mario, and Vincent A. Because Excel is a powerfulspreadsheet, it is possible to pull information from spreadsheets thatothers have created and use it automatically in my own work. Even when employees are in the same time zone, itcan be difficult to collaborate with someone whose office is not in thesame building.

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